Shipping policy

PROCESSING TIME (FULFILLMENT TIME)

Processing time depends on order size and is calculated in full working days:

1-20 products: 2 working days
21-100 products: 7 working days
100+ products: 12 working days
1000+ products: 30-60 working days

Working days: Monday-Friday, excluding Belgian and Latvian public holidays
Order processing: Orders are processed in the sequence received

DELIVERY TIME CALCULATION

Total Delivery Time = Fulfillment Time + Shipping Time

Example for Belgium (5 products):

Fulfillment: 2 working days
Standard shipping: 4 working days
Total: 6 working days from order placement

SHIPPING METHODS & DELIVERY TIMES

BELGIUM (Domestic)

Standard: 4 working days (after fulfillment)
Express: 1 working day (after fulfillment)

BENELUX & CORE EU

Netherlands: 4 days standard / 1 day express
Luxembourg: 5 days standard / 1-3 days express
Germany: 5 days standard / 1 day express
France: 6 days standard / 1 day express
Austria: 4 days standard

NORDIC COUNTRIES

Denmark: 4 days standard / 1 day express
Sweden: 5 days standard / 1 day express
Finland: 5 days standard / 1 day express
Latvia: 2-3 days standard (no express - already fast!)
Lithuania: 2-3 days standard (no express)
Estonia: 4 days standard / 1 day express

CENTRAL & EASTERN EUROPE

Poland: 5 days standard / 1 day express
Czechia: 5 days standard / 1 day express
Slovakia: 5 days standard / 1 day express
Hungary: 7 days standard / 1 day express
Romania: 9 days standard / 1 day express
Bulgaria: 6 days standard / 1 day express
Slovenia: 8 days standard / 1 day express
Croatia: 7 days standard

SOUTHERN EUROPE

Italy: 8 days standard / 1 day express
Spain: 8 days standard / 1 day express
Portugal: 9 days standard / 1 day express
Greece: 11 days standard / 1 day express

ISLAND NATIONS

Ireland: 8 days standard / 1 day express
Cyprus: 1-3 days express only
Malta: 1-3 days express only

UNITED KINGDOM

Standard: 4-7 working days (after fulfillment)
Express: 1 day (after fulfillment)

UNITED STATES

Standard: 2-5 working days (after fulfillment)

SHIPPING COSTS

Shipping costs are calculated by package weight (product + packaging), not by item count. This ensures fair, accurate pricing.

Product Weight Guidelines (including packaging):

Small (15-50ml): Serums, creams, oils → 80-150g (2.8-5.3 oz)
Mid-size (100-200ml): Toners, cleansers, lotions → 200-300g (7-10.6 oz)
Large (400-500ml): Shampoos, conditioners, body care → 500-700g (17.6-24.7 oz)

Sample Shipping Rates (VAT excluded, exact cost calculated at checkout):

BELGIUM - Standard Shipping:

Under 2kg: €6.48
2-3kg: €7.54
3-5kg: €7.61
5-10kg: €8.05
10-15kg: €11.50

BELGIUM - Express (1 day):

Under 0.5kg: €15.05
0.5-1kg: €15.05
1-2kg: €15.49
2-3kg: €16.73
3-5kg: €20.93

BENELUX & CORE EU (Germany, France, Netherlands, Austria, Sweden, Denmark, Luxembourg):

Standard under 2kg: €6.48-€6.48
Express under 2kg: €12.50-€15.05

NORDIC (Finland, Poland):

Standard under 2kg: €5.57-€5.57 (most affordable EU rates!)
Express under 2kg: €14.31-€15.05

BALTICS (Latvia, Lithuania, Estonia):

Standard under 2kg: €6.04 (fastest delivery: 2-4 days)
Estonia express under 2kg: €4.18 (exceptional value!)

SOUTHERN EU (Italy, Spain, Portugal, Greece):

Standard under 2kg: €8.23-€8.23
Express under 2kg: €17.08-€17.08

CENTRAL/EASTERN EU (Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Croatia):

Standard under 2kg: €5.57-€8.23
Express under 2kg: €14.30-€17.08

ISLAND NATIONS:

Cyprus & Malta express only: €23.00-€102.00 (1-3 days)

UNITED KINGDOM:

Standard under 2kg: £6.56
Express under 0.5kg: £13.29

UNITED STATES:

Under 0.5 lbs: $4.75
0.5-1.1 lbs: $5.75
1.1-2.2 lbs: $6.00
2.2-4.4 lbs: $8.30

For complete rate tables by weight and destination, exact costs are displayed at checkout.

FREE SHIPPING THRESHOLDS

Belgium: Free standard shipping on orders over €150
EU: Free standard shipping on orders over €150
UK & US: Promotional offers available seasonally

FULFILLMENT PARTNER

All products are manufactured and fulfilled by Selfnamed, our cosmetics-on-demand partner based in Latvia (EU).

Why Selfnamed:

Premium, fresh-made skincare and haircare
ISO 22716:2007 and COSMOS certified
Sustainable, made-to-order production
EU-based manufacturing for quality control
Reduced waste through on-demand fulfillment

ORDER TRACKING

Tracking information emailed once your order is shipped
Track using the provided tracking number
Allow 24-48 hours for tracking activation
Contact us if tracking hasn't updated after 48 hours

SHIPPING CARRIERS

Selfnamed partners with reliable carriers:

Bpost (Belgium)
DHL, UPS, DPD (EU)
Royal Mail (UK)
USPS, FedEx (US)
Omniva, Latvijas Pasts (Baltics)

Carrier selection optimized by destination and service level.

CUSTOMS, DUTIES & TAXES

EU & Belgium Customers:

✅ No customs duties or import taxes
✅ VAT calculated and displayed at checkout
✅ Seamless EU delivery

UK Customers (Post-Brexit):

Orders under £135: VAT collected at checkout
Orders over £135: Customs charges may apply upon delivery
You may be responsible for import duties

US & International Customers:

You may be responsible for customs duties, import taxes, and brokerage fees
Charges determined by your country's customs authority
The P.M. is not responsible for customs delays or fees
Contact your local customs office for rates

DELIVERY ISSUES

Lost packages:

Contact us if package hasn't arrived within estimated timeframe + 5 business days
We investigate with Selfnamed and carrier
Replacement or refund after investigation (7-10 business days)

Incorrect address: